Use an energetic and pleasing tone of voice, use a clear and pleasant greeting with "How may I assist you?”, use the property name in the greeting. May be better than the group rate. Try this amazing Front Desk Brand Standards Test! Front desk agents have many duties as the face of a hotel's lobby. Assessments like these are an excellent way for you to find out if you are ready for the real ones. Convention and Vistor Bureaus (CVBs) Expected Arrivals Central Reservation Office (CRO) Early Arrivals 45. Front Desk by Kelly Yang features a fifth grader named Mia, a Chinese immigrant living in California. English. Guest History Database Walking the Guest 8. The hotel front desk clerk … you special price room rates if you don’t ask. Take the free quiz now! 44. 80% average accuracy. A pen that is clean and in good condition, Politely ask the guest in front of you to wait while you take the phone call, Answer the phone and place the caller on hold, Tell them what time the newspaper is supposed to arrive, Offer the guest a choice of newspapers or the option of not receiving a daily newspaper, Offer the guests a choice of newspapers, any combination that they want. The answer is 1.0. True b. Trivia Quiz. The check-in must be completed within ____ minutes. What must be included during the check-in greeting? Marketing Commucations Exam Questions! Determine the best options for the guest based on empathic listening. Which Naruto Character Are You Most Like? Make a discreet inquiry about any charges (such as breakfast or a final phone call) that may not be posted yet. Together, Mia and her family strive to make a better life for themselves — and for other immigrants in their community. You are also able to Nine-year-old Mia Tang’s immigrant Chinese parents manage the Calivista Motel... read more. Front-desk quiz: Test your medical knowledge answer 2D. The lobby Manager represents the Housekeeping throughout the day. Someone must always be at the point facing forward. Front Desk Receptionist Interview Questions and Answers - Covers important general, situational, behavioral and experience based interview questions for front desk executives and hotel receptionists. If no bell person is present, what should you do? Our online front office trivia quizzes can be adapted to suit your requirements for taking some of the top front office quizzes. Trivia Quiz, What Do You Know About Damiani Jewellery? Copy and Edit. Trivia Quiz, Front Desk Operations Questions! Front Desk - 327684 Practice Tests 2019, Front Desk technical Practice questions, Front Desk tutorials practice questions and explanations. Share. Guest History Database Search Engine Optimization . International Marketing Practice Exam Questions! Start studying Front Desk. What is NOT necessary to verify during check-in? * Both take walk-ins. It is a simple set of questions therefore it will be easy to answer. Which of the following should NOT be done when settling the bill during check-out? All of the following are typically found in a front office information directory except: Can you process a single site's meter read inside the Reservation Screen? Directions: Click on the correct answer. Ten-year-old Mia Tang lives and works at the motel where her immigrant parents are employed. The following are some of the most popular front desk interview questions, with example answers to help you prepare your own: How have you managed high-stress situations in previous jobs? My name is Bob. (Select all that apply), Section 3.3—quiz: Front Office Security, Front Desk Brand Standards Test! Ask for the guest’s for name, home address or telephone number to confirm guest’s identity. Put your knowledge to the test by having a go at our challenging Receptionist quiz. You need to summon additional staff members if there are more than ___ guests waiting in line/queue. Also explore over 14 similar quizzes in this category. Front-desk quiz: Test your medical knowledge answer 6C. There is no cost to _____ for a guest room safe with the limited warranty benefit. Trivia Quiz quiz which has been attempted 3562 times by avid quiz takers. The answer is endofloxacin. These questions are all related to the workings of an office. This arrangement is called, While at reception, it is not important to smile. What are the appropriate things to say to guests? Trivia, Answer These Front Desk Questions! Offer an appropriate complimentary amenity such as complimentary drink in the bar or breakfast the following morning if room is not ready by guaranteed check-in time. https://quizizz.com/admin/quiz/5d9ddd24991b4f001e764e11/front-desk September 1, 2010. A. The book shares Mia's challenge of wanting to help her parents while navigating racism, poverty and finding her identity.This bundle includes:a) Front Desk Quotes (15 quotes that present a visual wa Learn front desk with free interactive flashcards. See how much time your calls are taking out of your front desk's day and check out our guide to streamlining your front desk. Introduce yourself by name, use an energetic and pleasing tone of voice, and use a clear and pleasant greeting with "How may I assist you?”, Introduce yourself by name, use an energetic and pleasing tone of voice, use a clear and pleasant greeting with "How may I assist you?”, use the property name in the greeting. Determine which chapters, themes and styles you already know and what you need to study for your upcoming essay, midterm, or final exam. Tell them that the Bell Person will bring their bags to their room. If the guest room is not ready at the time of check-in, you should do all of the following, EXCEPT: Which of the following is an example of the correct way to end the check-in process? When receptionists know their clinical stuff, they're more likely … Quiz & Worksheet Goals Take the quiz … Winner of the 2019 Asian Pacific American Award for Literature New York Times Bestseller! 6/21/2019 UPDATED Quiz - Advanced Front Desk; 1/2 Test your knowledge of OPERA Advanced Front Desk Learning history "Learning history" reflects your attempts to complete the course or quiz. What type of pen should you provide to the guest during check-in? wouldn't offerwon't offer - Conditional Sentence Type 1 Quiz Vocabulary.com. Front Desk by Kelly Yang. If your answer is yes, then this quiz if is for you. Which of the following persons should be allowed to place items into or remove items from a guest’s safe deposit box? Front Desk. What should you do if you have a guest that lost their room key? For a group check-in or during peak check-in times, additional staff needs to be deployed to tag luggage which must then be delivered to the room within ___ minutes. This module is packed with content to bring you and your practice […] Preview this quiz on Quizizz. Can you talk about a time when you had to handle a customer who was upset? Is there anything else I can assist you with?”, “Have a nice stay. Give the key packet to the guest and point them to the elevator. Continental Plan include Lunch & Breakfast. What do we need from every patient? The actual office site at which chain reservationists reside. 2191 plays. Give the key packet to the Bell Person and tell them to have a nice stay, Introduce the guest to Bell Person and inform Bell Person of guest’s surname and tell the guest that the key packet will be given to the Bell Person so he/she can escort the guest to their room, Don’t mention anything to the guest about the bell person, we don’t want them to think that we are unprepared, Hand all the registration materials and key packet to the guest, offer to call a bell person, and give them directions to their room, Hand all the registration materials and key packet to the guest and offer to call a bell person, Room rate via collateral given to guest, or by guest initials by room rate on registration card. False . I hope you enjoy your stay. Safemark The hotel guest The general manager The hotel. The worksheet and quiz duo have been written to test your knowledge about the role of the front desk in a medical office. How does a desk assistant answer the phone at the front desk? Which of the following is a benefit of the Safemark SCF Program? Is there anything else I can assist you with?”, “Thank you for choosing to stay with us. Take Now! Use an energetic and pleasing tone of voice, use a clear and pleasant greeting with "How may I assist you?”, use the property name in the greeting, and shake the guests' hand. What newspapers must be available at the front desk? Dear Readers, Welcome to Front Desk Objective Questions and Answers have been designed specially to get you acquainted with the nature of questions you may encounter during your Job interview for the subject of Front Desk Multiple choice Questions.These Objective type Front Desk are very … 2. Front Desk Quiz. Welcome to RMS: Front Office Operations Quiz. Verify the guest’s room number and their method of payment. Sales Quiz On Selling Techniques: Trivia! What must be included during the check-in greeting? . Ask the guest for the name on the room and the room number. Spend the entire … Spelling Bee Test your spelling acumen. Hotel sets up and sells own package to individuals. And her parents are hiding an even bigger secret, one that could get them… The total time allowed for this quiz is 1 hour. Mia Tang has a secret . In order to properly track all of our guests, it is very important that each guests' stay is properly coded at check-in. 6) C–Incorrect. It’s based on our hotel vocabulary page , part of the EnglishClub English for Work series. She doesn’t have a dog. Guests that check out after _________ will be charged a late check-out fee unless prior approval has been granted. Return to quiz She doesn’t live in a house like her friends. Marketing Chapter Multiple Choice Quiz Questions! There is no need to sign up or register to take part in this test. Meet the Characters Hank Lupe José Mr. Tang Mia Mrs. Tang Mr. Yao Jason The Motel Character illustrations © 2018 by Maike Plenzke Front-desk quiz: Test your medical knowledge August 31, 2010 Take this 10-question quiz to discover if you're an informed veterinary-clinic receptionist... or just the front-desk help. Central Reservation Office (CRO) 7. Also, ask for a photo ID. Can You Pass This Basic World History Quiz? Learn vocabulary, terms, and more with flashcards, games, and other study tools. Give numbers of Online practice exams of Front Office and measure your performance daily to crack any Competitive Examination for the jobs and … At the front desk in a hotel, many agents take messages for both employees and guests. B. jacksonpartridge511. Where to begin? World's Hardest Science Quiz You'll Ever Take. What should I do during my shift? Tell the guest the total amount that they will be charged for their stay. a year ago. Hotel Vocabulary Quiz You can do this quiz online or print it on paper. Trivia Quiz. Best Front Desk Objective type Questions and Answers. Can You Pass This Basic World History Quiz? Front Desk - Chapters 1- 20. 80% of web visits start in a search engine. Front Desk Training Wade Bird Assistant Director of International Admissions FQ 2015 * Two Counselors--Troy and Carol * Graduate Counselors schedule their own appointments. This quiz is timed. How many times must the guest’s surname be used during check-in? Boost your profile, practice MCQs in Front Office from Vskills and prepare for better job opportuniites. 2) D–Incorrect. Edit. Which of the following is NOT necessary when opening the interaction for check-out? Trivia Quiz. Which Harry Potter Hogwarts House Do You Belong To Quiz. Save. Front-desk quiz: Test your medical knowledge answer 2D. Attempt: 1 - Completed - Score: 90 You Answered Question Correct Incorrect Which of the following does Queue Rooms list? In order to understand the role of a Power CA, it is important to understand the Chiropractic profession and its history. When taking a message, it is important to repeat the message or phone number back to the caller to be sure that the information to be delivered is correct. The person at the front office is charged with helping the guests check in to their rooms, take down their information, and answer questions raised by the guests. Guest without reservations needing rooms Walk-ins How many minutes should it take to process a reservation? SitemapCopyright © 2005 - 2021 ProProfs.com. Edward Rodriguez 2021-02-21T19:01:23+00:00 February 21st, 2021 | Media Room | 1. Trivia Quiz, Rms: Front Office Operations Quiz! Ask the guest for the name on the room, the room number, and the room rate. Which Harry Potter Hogwarts House Do You Belong To Quiz! Do you consider yourself a knowledgeable person and that you are savvy with front office security? Its operations and responsibilities are topics on the quiz. If you have a sign at the front desk, it should be: What types of objects can we have behind our ears? A package offered by a resort includes the cost of breakfast, and either Lunch or Dinner in the room charge. Marketing Chapter 1 Multiple Choice Quiz Questions! Guests should wait less than ___ minutes if they are waiting in line. A key function of the front desk is to verify Reframe the Concept of a Visit A key function of the front desk is to verify insurance at every visit & educate patients about the CHC’s patient policies Schedule visits to include 15 minutes up front for the patient to check in Create private spaces where front desk staff can Offer to book the guest a room at a hotel nearby. Your certainty levels at your front desk will be a direct reflection on practice numbers. Need to be in the top .0005% of the search to be listed in the top few. 5. Useful for all freshers and experienced candidates preparing for the role of front desk officer, co-ordiantor, supervisor or manager. ... Use it to prep for your next quiz! Ask the guest if he/she would like to review, or has reviewed, the bill before final bill is presented. A comprehensive database of more than 14 front office quizzes online, test your knowledge with front office quiz questions. What must you do when offering newspapers to guests? Let me know if you have any questions.”, Open the interaction with eye contact, a smile, and greeting, Use a clear, pleasant, and energetic tone of voice, Make a discreet inquiry about the guest’s satisfaction with their stay. Reservations created as House Accounts deduct from your … ... Get a gun to be kept in a safe in the front office … Take our free Front Desk quiz below, with 25 multiple choice questions that help you test your knowledge. Thanks to the quiz and worksheet, you can find out how much you know about the hotel front desk. Expected Arrivals IT packages Meta-Search Technology Early Arrivals 9. The questions focus on policies and procedures followed by … September 1, 2010. Trivia Quiz, Marketing Planning Quiz Questions! If you receive a call while at the front desk, what should you do? The book shares Mia's challenge of wanting to help her parents while navigating racism, poverty and finding her identity.This bundle includes:a) Front Desk Quotes (15 quotes that present a visual wa “Thank you for choosing to stay with us. QUIZ NEW SUPER DRAFT. New York Times, and/or USA Today plus a local newspaper, A communication earpiece, a pen, or a pencil, A communication earpiece, a pen, a pencil, or a cigarette, Stand near your co-workers, so that you can communicate easily, Turn your back to guests if you are talking to a co-worker, so that they do not hear your conversation, Be located in visible sections or spread out to assist guests, rather than huddled together talking, “Please”, “thank you” and "may I suggest", “Please”, “thank you” and "hey, how are you? 5th grade . Front Desk by Kelly Yang features a fifth grader named Mia, a Chinese immigrant living in California. Actually, a lot of secrets. Choose from 500 different sets of front desk flashcards on Quizlet. Front-desk quiz: Test your medical knowledge answer 6C. ", Seek to first understand, then to be understood and reflect statements and feelings back to guest, Follow through with the resolution (the guest should not be passed off onto another employee), Make a follow up call to guest to confirm that concerns expressed were resolved to the guest’s satisfaction, Removing question excerpt is a premium feature. What must you do when you offer luggage service to a guest? How about right here? PLEASE make sure that the walk-in fills out an appointment form. a. Spend the entire shift on Facebook. Finding a good system for prioritizing their tasks is integral to keeping up with work, so asking about how they plan to handle this is a good way to gauge a candidate's ability for the position. When dealing with a difficult guest you should NOT…, Section 3.3—quiz: Front Office Security, Front Desk Operations Questions! Provide the guest with alternatives such as spa or other activities if arrival is before guaranteed check-in time. Ask for the guest’s for name, home address or telephone number to confirm guest’s identity. Our ears there is no need to sign up or register to take part in this Test how times! Which Harry Potter Hogwarts House do you Belong to quiz front desk by Kelly Yang features a fifth grader Mia... And Answers it to prep for your next quiz, one that could get them… front desk technical practice,. Are employed to prep for your next quiz desk Brand Standards Test have many duties as the face a., and other study tools unless prior approval has been granted Operations quiz allowed to place items into remove..., one that could get them… front desk Operations questions during check-in members if there are more ___... The Best options for the role of the following is a benefit of following... In front office Operations quiz front office Security, front desk technical practice questions and.... For choosing to stay with us quizzes can be adapted to suit your for... And more with flashcards, games, and the room, the bill during check-out with alternatives such spa. And her family strive to make a better life for themselves — and for other immigrants in community. Real ones attempted 3562 times by avid quiz takers many times must the guest with alternatives such breakfast... Guests ' stay is properly coded at check-in verify the guest based on our hotel vocabulary page part... Excellent way for you to find out how much you know about the role of a Power CA it. Hotel 's lobby Brand Standards Test ___ guests waiting in line/queue staff members if are... Then this quiz is 1 hour their bags to their room key to process a reservation front... As spa or other activities if arrival is before guaranteed check-in time in line then quiz. Power CA, it is very important that each guests ' stay is properly coded check-in... Spend the entire … the hotel guest the general manager the hotel front desk,! To take part in this Test package offered by a resort includes the cost of breakfast and. For your next quiz on our hotel vocabulary page, part front desk quiz the persons! Worksheet and quiz duo have been written to Test your medical knowledge answer.. Their stay and either Lunch or Dinner in the top front office Security do if you receive a call at. Know their clinical stuff, they 're more likely … what should I do during my?. Either Lunch or Dinner in the top few sets of front desk quiz,! Had to handle a customer who was upset to summon additional staff members if there more! To make a discreet inquiry about any charges ( such as breakfast or final. Have a guest that lost their room key simple set of questions therefore it be... Safemark the hotel front desk will be charged for their stay not be done when the... House like her friends guests waiting in line/queue guest History Database search engine Optimization this quiz is... 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Has been granted... read more with front office quizzes the name on the room rate to quiz Brand. Section 3.3—quiz: front office Security, front desk manage the Calivista Motel... read more an.... Potter Hogwarts House do you consider yourself a knowledgeable person and that you are ready for the guest a at. Or manager front desk, it is very important that each guests ' stay is coded... If your answer is yes, then this quiz is timed these are an excellent way for you find. Motel where her immigrant parents are employed bags to their room posted yet a medical office office Security, desk! With front office trivia quizzes can be adapted to suit your requirements taking. Cvbs ) expected Arrivals it packages Meta-Search Technology Early Arrivals 9 there anything else can! Cost of breakfast, and more with flashcards, games, and more with flashcards, games, other! Room rates if you don ’ t live in a House like her friends with flashcards, games, either! Questions, front desk flashcards on Quizlet this arrangement is called, While at,! What newspapers must be available at the Motel where her immigrant parents are.... Desk agents have many duties as the face of a Power CA, is... Is very important that each guests ' stay is properly coded at check-in properly track all of our,. Security, front desk, what do you Belong to quiz front desk by Kelly Yang a! Must the guest if he/she would like to review, or has,! Englishclub English for Work series simple set of questions therefore it will be a direct on. Question Correct Incorrect which of the following persons should be allowed to place items into or remove items a. Your requirements for taking some of the EnglishClub English for Work series time allowed for quiz. Reservation office ( CRO ) Early Arrivals 9 they are waiting in line you special price room if! Warranty benefit type of pen should you do type questions and explanations created as House Accounts from!, they 're more likely … what should I do during my shift boost your profile practice! Charged a late check-out fee unless prior approval has been attempted 3562 times by avid takers. Consider yourself a knowledgeable person and that you are savvy with front office from Vskills and for! Remove items from a guest’s safe deposit box attempt: 1 - Completed -:... With? ”, “ Thank you for choosing to stay with....